Delivery & Returns

Postage and Packing
We offer free postage and packing to all orders going to the UK and Northern Ireland.

Customers outside the UK and Northern Ireland will be charged postage and packing as follows, Europe £8, rest of the World £10. 

Delivery Timescales
We aim to have orders with you within 5 working days, unless the item is out of stock in which case we would contact you quoting a new delivery date at which point you will have the opportunity to cancel your order if you are not happy with the time quoted.

We send orders out by second class recorded delivery, we aim to send orders out the day they are received which should mean that the item will be with you the next day, the 5 days quoted is the worst possible case and should be used as a guide.

If you select the Express Next Day Delivery option, your order should be with you the next working day by 1pm, providing the ordr is placed by 12pm

Orders outside the UK and Northern Ireland should be received within 5-10 working days.

Returns Policy
We would hope that you are completely happy with your purchase from our store, but if there any problems with your purchase you have 14 days from date of receipt to return it to us for a refund or exchange. We are unable to offer a refund or exchange on pierced products unless the item is faulty due to hygiene reasons. This does not effect your statutory rights. We would ask you to return the goods to us by recorded or special delivery (at your cost) as we cannot be held responsible for any items going missing in the post.

Any items that are special orders (ie ordered specially for a customer) will not be refunded. We are also unable to refund special offer items or discounted items.

A refund will be issued within 30 days of us receiving the returned item as long as the items are returned in a resalable condition, i.e. items should be returned in their box and should not have been tried on or worn.

A charge of £7 will be deducted from any refunds, this is purely for handling, outward postage and packaging and for exchanges £7 will be added onto to the original payment method.

Please e-mail sales@rokaccessories.co.uk before you return any items so that we can issue a returns number. Any items returned without an e-mail been sent may not be refunded

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