Terms & Conditions

VAT Charges

All prices on the web site are stated with 20% VAT added. All customers within the UK or European Union have to pay VAT on all items purchased. All orders are sent out with an invoice with the VAT breakdown.

Credit Card Security

Our on-line store has been placed on a secure server using SSL (Secure Socket Layer) encryption, which is the current standard for internet security, giving you complete peace of mind when ordering. We know of no documented case of credit card fraud using our site which has not been detected.


Should you wish to make a complaint about any of our procedures or the way that we conduct our business please feel free to send us your complaint and it will be dealt with accordingly. All complaints will be replied to within 14 days.

Complaints should be sent to: sales@rokaccessories.co.uk

Telephone: 0115 9221199